Thermashade Outdoor Blind Warranty

Thermashade Warranty

3 Years

Our warranty starts after the blinds have been installed and paid for in full for a period of 3 years on components and workmanship (excluding outside foreign products see below) up to and within 30 knot winds. We expect to honour and deliver no less than the terms and conditions of the Australian Trade Practises Act.

Foreign products coverage and warranty

  • Endurance Mesh by Phifer, 10 years
  • U-PVC by Achillies, 1 years

All non residential considered commercial only has 12 months on all products and services.

Warranty Claims

Contact the franchise or agent that supplied goods, if you are unsure you can contact 1300 131 289 for further clarification the information can also be found on the invoice.   

Warranty claims must be made as soon as the discovery of a defect and within the warranty period. Warranty claims must be accompanied by proof of payment and the original purchaser invoice.

Please note: Your warranty is with the actual franchise/agent company being identified by the ABN (Australian Business Number) not by other franchises/agents using the Aussie Outdoor brand.

EXCLUSIONS of the this warranty

If the blinds has been dismantled or returned with clear evidence of abuse or other damage.

If our components have been used to perform functions other than the functions they were designed to handle. Use of oil based and chemical sprays

Aussie Outdoor is not able to guarantee exact colour matches should a supplier decide to change or stop supply of a colour, a closest alterative will be offered of no lessor quality.

Maintenance & Aftercare

We suggest surfaces be kept clean by prompt removal dirt, grime and any foreign matter using clean water and a small amount of mild detergent. Do not under any circumstances use any abrasive type cleaning agent (Ajax or similar) or cleaning material (such as steel wool) as it will damage the coated surfaces. Regularly Clean springs and locks switches and spay with silicone spray (do not use oil lubricants like CRC or WD40) Thoroughly wash off any detergent residue with clean water. Regular cleaning will keep your Blinds looking like new!

No Extension to Warranty Period

Repairs carried out, or replacement components provided, under this warranty do not extend the relevant warranty period.